/* Chats privados iniciados por el administrador */
.admin-customer-chat-create{display:grid;grid-template-columns:minmax(220px,.8fr) minmax(300px,1.4fr) auto;align-items:end;gap:11px;padding:17px 20px;border-bottom:1px solid #e8e8e5}.admin-customer-chat-create label{display:flex;min-width:0;flex-direction:column;gap:5px;color:#504b45;font-size:9px;font-weight:800}.admin-customer-chat-create input,.admin-customer-chat-create textarea{width:100%;border:1px solid #d8d3cc;border-radius:7px;background:#fff;padding:10px 11px;color:#1b1a17;font:600 10px/1.45 'DM Sans';resize:vertical}.admin-chat-credentials{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:13px;align-items:center;margin:16px 20px;padding:16px;border:1px solid #c9b08f;border-radius:9px;background:#fbf4e9}.admin-chat-credentials[hidden]{display:none}.admin-chat-credentials>div{display:flex;min-width:0;flex-direction:column;gap:4px}.admin-chat-credentials span{font-size:8px;font-weight:800;letter-spacing:.1em;color:#855e35;text-transform:uppercase}.admin-chat-credentials strong{font:800 25px/1 Manrope;letter-spacing:.12em}.admin-chat-credentials small{color:#73695f;font-size:9px;line-height:1.45}.admin-chat-credentials code{overflow:hidden;color:#4f4942;font-size:9px;text-overflow:ellipsis;white-space:nowrap}.admin-chat-credential-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:7px}.admin-chat-credential-actions button,.admin-chat-credential-actions a{border:1px solid #cdbda9;border-radius:6px;background:#fff;padding:9px 11px;color:#1b1a17;font-size:9px;font-weight:800}.admin-chat-credential-actions a{background:#1b1a17;color:#fff;border-color:#1b1a17}.admin-customer-chat-list{display:grid}.admin-customer-chat-row{display:grid;grid-template-columns:42px minmax(0,1fr) auto;gap:13px;align-items:center;padding:14px 20px;border-bottom:1px solid #ecebe7}.admin-customer-chat-row:last-child{border-bottom:0}.admin-customer-chat-avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;background:#eee7dc;color:#7a593b;font-weight:800}.admin-customer-chat-main{display:flex;min-width:0;flex-direction:column}.admin-customer-chat-main span{display:flex;align-items:center;gap:7px}.admin-customer-chat-main strong{font-size:11px}.admin-customer-chat-main em{border-radius:99px;background:#e8f1ec;padding:3px 7px;color:#3b6d58;font-size:7px;font-style:normal;font-weight:800}.admin-customer-chat-main em.closed{background:#efede9;color:#716d67}.admin-customer-chat-main b{display:inline-grid;min-width:17px;height:17px;place-items:center;border-radius:50%;background:#a14343;color:#fff;font-size:8px}.admin-customer-chat-main small{overflow:hidden;color:#77736d;font-size:8px;text-overflow:ellipsis;white-space:nowrap}.admin-customer-chat-actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.admin-customer-chat-actions a,.admin-customer-chat-actions button{border:1px solid #d8d3cc;border-radius:6px;background:#fff;padding:8px 9px;color:#1b1a17;font-size:8px;font-weight:800}.admin-customer-chat-actions a{background:#1b1a17;color:#fff;border-color:#1b1a17}.admin-customer-chat-actions .danger{color:#a14343}.admin-customer-chat-actions button:disabled{opacity:.55}
.private-chat-body{min-height:100vh;background:#f2eee7;color:#1b1a17}.private-chat-header{height:68px;position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:25px;padding:0 max(20px,calc((100vw - 1180px)/2));border-bottom:1px solid #ded8cf;background:rgba(250,248,243,.97);backdrop-filter:blur(14px)}.private-chat-header nav{display:flex;align-items:center;gap:18px}.private-chat-header nav a{color:#5f5b55;font-size:10px;font-weight:700}.private-chat-account{display:flex;align-items:center;gap:9px;margin-left:auto}.private-chat-account>span{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#9b7048;color:#fff;font-weight:800}.private-chat-account>div{display:flex;flex-direction:column}.private-chat-account strong{font-size:10px}.private-chat-account small{color:#777;font-size:8px}.private-chat-account button{border:0;background:transparent;color:#776f67;font-size:9px;font-weight:800}.private-chat-main{display:grid;place-items:start center;padding:34px 16px 70px}.private-chat-shell{width:min(900px,100%);overflow:hidden;border:1px solid #dcd5cc;border-radius:13px;background:#fff;box-shadow:0 18px 50px rgba(45,39,32,.08)}.private-chat-title{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:20px 23px;border-bottom:1px solid #e8e3dc}.private-chat-title>div{display:flex;min-width:0;flex-direction:column}.private-chat-title span{color:#9b7048;font-size:7px;font-weight:800;letter-spacing:.16em}.private-chat-title h1{margin:2px 0 1px;font:800 23px/1.15 Manrope}.private-chat-title p{margin:0;color:#77716a;font-size:9px}.private-chat-title em{border-radius:99px;background:#e7f1eb;padding:6px 10px;color:#376952;font-size:8px;font-style:normal;font-weight:800}.private-chat-title em.closed{background:#efede9;color:#716d67}.private-chat-lock{max-width:510px;margin:55px auto;padding:28px;text-align:center}.private-chat-lock-icon{width:55px;height:55px;margin:0 auto 14px;border-radius:50%;display:grid;place-items:center;background:#eee7dc;color:#9b7048;font:800 27px Manrope}.private-chat-lock h2{margin:0 0 6px;font:800 23px Manrope}.private-chat-lock>p{margin:0 auto 20px;color:#6f6a62;font-size:11px;line-height:1.55}.private-chat-lock form{display:grid;gap:10px}.private-chat-lock label{display:flex;flex-direction:column;gap:6px;text-align:left;font-size:9px;font-weight:800}.private-chat-lock input{width:100%;border:1px solid #d7d0c6;border-radius:8px;padding:13px;text-align:center;text-transform:uppercase;font:800 18px Manrope;letter-spacing:.18em}.private-chat-lock button{border:0;border-radius:7px;background:#1b1a17;color:#fff;padding:12px;font-weight:800}.private-chat-lock>small{display:block;margin-top:14px;color:#8a847c;font-size:8px;line-height:1.45}.private-chat-conversation{padding:0}.private-chat-notice{padding:8px 20px;border-bottom:1px solid #eee9e2;background:#fbf7f0;color:#766b60;font-size:8px;text-align:center}.private-chat-messages{height:min(58vh,610px);min-height:390px;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:11px;background:#fcfbf9}.private-chat-message{max-width:76%;align-self:flex-start}.private-chat-message.mine{align-self:flex-end}.private-chat-message>div{display:flex;align-items:center;gap:7px;margin:0 4px 3px}.private-chat-message strong{color:#66615a;font-size:8px}.private-chat-message.admin strong{color:#8b613b}.private-chat-message time{color:#99928a;font-size:7px}.private-chat-message p{margin:0;border:1px solid #e0d9d0;border-radius:4px 13px 13px 13px;background:#fff;padding:9px 11px;font-size:10px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}.private-chat-message.mine p{border-color:#1b1a17;border-radius:13px 4px 13px 13px;background:#1b1a17;color:#fff}.private-chat-composer{display:grid;grid-template-columns:minmax(0,1fr) 42px auto;gap:8px;padding:13px;border-top:1px solid #e3ddd5;background:#fff}.private-chat-composer textarea{min-height:45px;max-height:140px;border:1px solid #d8d2ca;border-radius:8px;padding:11px;color:#1b1a17;font:500 10px/1.45 'DM Sans';resize:vertical}.private-chat-composer button{border:0;border-radius:7px;font-size:9px;font-weight:800}.private-chat-refresh{background:#eee9e1;color:#6f6256;font-size:17px!important}.private-chat-send{min-width:80px;background:#1b1a17;color:#fff}.private-chat-closed{margin:0;padding:14px 20px;border-top:1px solid #e5dfd7;background:#f3efe8;color:#736b62;font-size:9px;text-align:center}.private-chat-shell>.notice{margin:16px}
@media(max-width:850px){.admin-customer-chat-create{grid-template-columns:1fr}.admin-customer-chat-create .admin-main-action{width:100%}.private-chat-header{padding-inline:14px}.private-chat-header nav{display:none}.private-chat-account>div{display:none}}
@media(max-width:600px){.admin-chat-credentials{grid-template-columns:1fr}.admin-chat-credential-actions{justify-content:flex-start}.admin-customer-chat-row{grid-template-columns:36px minmax(0,1fr)}.admin-customer-chat-avatar{width:36px;height:36px}.admin-customer-chat-actions{grid-column:1/-1;justify-content:flex-start}.private-chat-main{padding:14px 8px 35px}.private-chat-title{align-items:flex-start;padding:16px}.private-chat-title h1{font-size:19px}.private-chat-title p{max-width:240px}.private-chat-lock{margin:24px auto;padding:22px 18px}.private-chat-messages{height:60vh;min-height:360px;padding:13px}.private-chat-message{max-width:88%}.private-chat-composer{grid-template-columns:minmax(0,1fr) 40px}.private-chat-send{grid-column:1/-1;min-height:40px}.private-chat-header .admin-brand>span:last-child{display:inline}}

/* Seguimiento individual del envío dentro de cada chat privado */
.private-shipment{padding:17px 20px;border-bottom:1px solid #e8e1d8;background:#fff}.private-shipment-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.private-shipment-head>div{display:flex;flex-direction:column;gap:2px}.private-shipment-head span{color:#9b7048;font-size:7px;font-weight:800;letter-spacing:.14em}.private-shipment-head h2{margin:0;font:800 15px/1.2 Manrope}.private-shipment-head time{color:#8a837a;font-size:7px}.private-shipment-progress{--shipment-progress:0%;display:grid;grid-template-columns:repeat(5,1fr);position:relative;gap:4px;margin:15px 0 9px;background:linear-gradient(to right,#a9794f 0 var(--shipment-progress),#e4ddd4 var(--shipment-progress) 100%) center 13px/100% 3px no-repeat}.private-shipment-progress span{z-index:1;display:flex;min-width:0;flex-direction:column;align-items:center;gap:5px;text-align:center}.private-shipment-progress i{width:27px;height:27px;display:grid;place-items:center;border:2px solid #ded7ce;border-radius:50%;background:#fff;color:#918a82;font:800 8px Manrope}.private-shipment-progress span.complete i{border-color:#9b7048;background:#9b7048;color:#fff}.private-shipment-progress span.current i{outline:3px solid #eee2d5}.private-shipment-progress b{color:#77716a;font-size:7px;line-height:1.15}.private-shipment-progress span.complete b{color:#4b4035}.private-shipment-current{margin:9px 0 0;border-left:3px solid #9b7048;background:#f8f3ec;padding:9px 11px;color:#4f4942;font-size:9px;line-height:1.45}.private-shipment-history{margin-top:9px}.private-shipment-history summary{cursor:pointer;color:#795a3d;font-size:8px;font-weight:800}.private-shipment-history ol{display:grid;gap:0;margin:8px 0 0;padding:0;list-style:none}.private-shipment-history li{display:grid;grid-template-columns:105px minmax(0,1fr) auto;gap:9px;padding:8px 0;border-top:1px solid #eee8e1}.private-shipment-history li span{font-size:8px;font-weight:800}.private-shipment-history li p{margin:0;color:#5d5852;font-size:8px}.private-shipment-history li time{color:#918a82;font-size:7px}.private-shipment-admin{display:grid;grid-template-columns:170px minmax(0,1fr) auto;align-items:end;gap:8px;margin-top:12px;padding-top:12px;border-top:1px dashed #d9cdbf}.private-shipment-admin[hidden]{display:none}.private-shipment-admin label{display:flex;min-width:0;flex-direction:column;gap:4px;color:#514a43;font-size:8px;font-weight:800}.private-shipment-admin select,.private-shipment-admin textarea{width:100%;border:1px solid #d8d1c8;border-radius:7px;background:#fff;padding:9px 10px;color:#1b1a17;font:600 9px/1.4 'DM Sans';resize:vertical}.private-shipment-admin button{min-height:38px;border:0;border-radius:7px;background:#1b1a17;padding:9px 12px;color:#fff;font-size:8px;font-weight:800}.private-shipment-admin button:disabled{opacity:.55}
@media(max-width:700px){.private-shipment{padding:14px 12px}.private-shipment-head{gap:8px}.private-shipment-head time{max-width:105px;text-align:right}.private-shipment-progress{margin-top:13px}.private-shipment-progress b{font-size:6px}.private-shipment-history li{grid-template-columns:1fr auto}.private-shipment-history li p{grid-column:1/-1}.private-shipment-admin{grid-template-columns:1fr}.private-shipment-admin button{width:100%}}

.private-shipment-history li{grid-template-columns:105px minmax(0,1fr) auto auto;align-items:center}.private-shipment-share{border:1px solid #d8cdc0;border-radius:5px;background:#fff;padding:6px 8px;color:#6f5035;font-size:7px;font-weight:800;white-space:nowrap}.private-shipment-share:hover{border-color:#9b7048;background:#fbf4eb}
.private-shipment-notify{display:inline-flex;margin-top:9px;border-radius:6px;background:#1b1a17;padding:8px 11px;color:#fff;font-size:8px;font-weight:800}.private-shipment-notify[hidden]{display:none}.private-shipment-notify:hover{background:#765334;color:#fff}
@media(max-width:700px){.private-shipment-history li{grid-template-columns:1fr auto}.private-shipment-share{grid-column:1/-1;justify-self:start}}